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FAQ - SIR Solutions, POS Software Canada, SMS System, Point of Sale Terminals

FAQ - SIR Solutions, POS Software Canada, SMS System, Point of Sale Terminals
  1. I am experiencing difficulties viewing a video or opening a document
  2. I cannot find a specific page. (web surfing problem)
  3. How long does installation take?
  4. What types of service contracts are available and what is the cost involved?
  5. I'm experiencing a technical problem. What can I do?
  6. Can I have additional information?



  1. I am experiencing difficulties viewing a video or opening a document.
    Please check to see if the programs required to view the videos or opening the documents are installed on your computer.

  2. I cannot find a specific page. (web surfing problem)
    If the problem persists (a dead link, a downloading problem, an error, etc.), do not hesitate to let us know about it.

  3. How long does installation take?
    When taking into consideration the sale process (usually two meetings), the installation process is done in 7 steps. For more information, consult the following PDF file.

  4. What types of service contracts are available and what is the cost involved?
    Various types of services are available:

    For further information (length, price), call and speak to an adviser, who will gladly answer all of your questions.

  5. I'm experiencing a technical problem. What can I do?

    Technical Support
    If you are experiencing a technical difficulty, dial 1-800-264-9554. Our technicians are available to take your calls 18 hours a day/7 days a week. Thanks to its distribution network, which is spread across the province of Quebec, SIR Solutions can respond quickly to its customers' requests.

    The telephone support service is available for an annual fee. This service also includes SMS software updates.

    The SIR Way
    • Our technician will explain how to solve the problem over the phone.
    • If the problem persists, our technician will log on to the customer's server and try to solve the problem while making sure that the customer is able to follow him during each step.
    • If the problem persists, our technician will go on site to solve the problem.


  6. Can I have additional information?
    For all additional information, dial 1-800-264-9554. One of our representatives will gladly answer your questions.
To learn more about our products, download any of our PowerPoint documents.» SMS Demo
Get in touch with us if you have any questions concerning our management systems.» Information request
For any questions or information about our products we are always available to serve you. Don't hesitate! » Contact Us
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© 2000-2010 SIR Solutions Inc.    Policy | Acknowledgments | Site Map | Useful Links | Comments

Montreal and surroundings: 514-593-4760 | Toll free: 1-800-264-9554

SIR Solutions Inc.
650-3565, rue Jarry Est
Montreal (Quebec, Canada)
H1Z 4K6

Print Date: Monday, September 6 2010
Phone: 514-593-4760
Fax: 514-593-4810
Toll free: 1-800-264-9554
E-mail: info@sirsolutions.com
Website: http://www.sirsolutions.com/